Thank you for shopping with Smilecrest.com. We are committed to ensuring your satisfaction. Please review our Return and Refund Policy for details on returns, cancellations, and refunds.

1. RIGHT TO WITHDRAW

In accordance with EU consumer protection laws, you have the right to withdraw from your purchase without providing any reason within 14 days of receiving your order. This policy applies only to customers within the European Union.

1. Eligibility: The 14-day withdrawal period begins on the day you receive the goods. To exercise your right of withdrawal, please contact us at info@smilecrest.com.
2. Exceptions: Some products, such as custom-made or personalized items, may not be eligible for return. Additionally, items that have been used or damaged by the customer may be ineligible for a full refund.

2. RETURN CONDITIONS

To qualify for a return, the following conditions must be met:

1. Condition of Goods: Items must be returned in their original packaging and in the same condition as when you received them. Products should not be used, altered, or washed.
2. Return Period: Returns must be initiated within 14 days of the item’s delivery date.
3. Return Shipping: You are responsible for the cost of return shipping unless the item is faulty or not as described.

3. PROCESS FOR RETURNS

1. Return Request: To start a return, please email info@smilecrest.com with your order number, details of the item(s) you wish to return, and the reason for the return if applicable.
2. Instructions: We will provide you with return instructions, including the address to send your item(s).
3. Packaging: Securely package the item(s) and include any accessories, documentation, or promotional items that came with the order.

4. REFUNDS

Once we receive and inspect your return, we will notify you of the status of your refund.

1. Refund Processing: If your return is approved, we will issue a refund to your original payment method within 14 days. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.
2. Deductions: If the item has been used or is not in its original condition, we may deduct an amount from the refund to cover any loss in value.
3. Shipping Fees: Original shipping fees are non-refundable unless the return is due to a defect or an error on our part.

5. EXCHANGES

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at info@smilecrest.com. We will arrange a replacement or a full refund, including the cost of return shipping for these items.

7. CONTACT INFORMATION

For further assistance with returns or refunds, please contact us:

• Email: info@smilecrest.com
• Address: 8-10 Cumberland St, Sheffield, South Yorkshire, S1 4PT, United Kingdom